From the Tech Support Team
More and more, we are taking calls from Phoenix users who have fallen victim to computer viruses or been infected with malicious software. In some cases, users haven’t taken the correct precautions and this has resulted in partial or complete loss of their Phoenix information. With the right protection and a solid Phoenix backup strategy in place, you can avoid the stress and despair of losing your entire Phoenix history.
Prevention
- Ensure you have anti-virus / malware software installed from a reputable brand AND it is kept up-to-date with the latest updates.
- Never open an email attachment unless you are expecting it, AND have scanned it with a reputable up-to-date virus scanner.
- Be very careful when clicking advertisements or “popups” when on the internet. Some of these may look genuine but can contain malicious software cleverly disguised as a genuine ad.
- Contrary to popular myth, Apple Mac computers are still vulnerable to viruses and malware and you should take the same precautions as Windows based PC users.
If you think you have a virus
If you suspect that you may been infected by a virus or malware, your first step should be to stop what you are doing and power off the computer. Leaving it turned on can cause more damage to occur and make it harder to repair in the future. You should then contact a technical specialist who will inspect your computer and advise on the next steps.Backing up your data
As always we suggest you keep multiple backups of your Phoenix data across multiple mediums including USB storage, Phoenix Warehouse and CD / External Hard Drives. Always take regular backups whether it be daily or weekly. If you have any doubt whether a backup has completed successfully then test it. The Phoenix help file contains instructions on how you can restore a backup to test that it has worked correctly.If you are unsure if you’re backup strategy is an effective one or even if are taking the right security precautions feel free to contact our Support team. We are happy to point you in the right direction should it be needed.
We recommend you always stay on the latest version of your software, this includes minor updates which are done weekly and sometimes more often depending on the threats or issues. The best option is to ensure you are a Signature Service Plan (SSP) member which gives you access to our tech support team and ensures you have the latest version of Phoenix available to you.
Call for your SSP quote; 1800 500 400.
